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Housing Team rated as Excellent by the Legal Aid Agency

 

We're pleased to announce that following a Peer Review undertaken pursuant to our contract with the Legal Aid Agency our Housing Team has been awarded the highest category rating of Excellence, category 1. This is an independent review and acknowledgement by fellow professionals of the quality of the advice and service we and Fraser Young in particular provide. Here are some of the comments extracted from the Report -

 

"On all files reviewed, the matters progressed comprehensively and appropriately, with a number highlighting the provider obtaining a positive outcome for their clients. The provider evidently always sought to prepare the best possible case for clients and the outcomes frequently demonstrated tactical awareness and expertise.”

 

“The provider frequently obtained excellent outcomes for clients efficiently within a short period of time, with emphasis on settlement at an early stage.”

 

“There were numerous examples of effective case-planning and analysis, often at early stages in the cases, which assisted the provider to work towards realistic and positive conclusions for clients. It was evident from the files that there was an excellent use of tactics and strategies, demonstrating skill & expertise and taking a fully-proactive approach in an attempt to ensure the best outcomes for clients. In so doing, the provider added value to their business.”

 

“Across the files reviewed, there was consistently excellent client care.”